The Personal announces refunds to auto insurance clients
03, Jul, 2020
Clients of the Personal’s auto insurance policies can take comfort in the fact that they’ll soon be getting some money back in their pockets.
The Personal recently announced plans to refund their auto insurance clients’ premiums, in response to increasing numbers of clients working from home during the pandemic. In an email to the company’s partners, Director of Account Development Marisa Ruhlman said that “with limited road travel, we have noted fewer car accidents and reduced claim volumes, [and] therefore would like to reflect this circumstance by issuing a refund.”
Ruhlman went on to say that the company will be refunding its clients between 25 per cent to 40 per cent of the premium they pay for one month, reflective of what is happening in each province. This refund adds up to 28 million dollars collectively.
According to the email, the refund payments will automatically show up through clients’ usual payment channels, meaning no action is needed on their part. This aligns with other actions taken by the Personal and its parent company, Desjardins, since the pandemic started.
In a statement in the Personal’s newsletter,Senior Vice-President Paul Douglas emphasized how important community assistance is to both the Personal and Desjardins.
“Now more than ever, Desjardins and The Personal are embracing our cooperative values and honouring our mission to help improve the economic and social well-being of people and communities,” Douglas said. Speaking about this mission, he pointed a few of the measures the Personal has taken.
“As an organization, we have donated more than 60,000 PPE masks and The Personal has donated $50,000 to healthcare related charities,” Douglas said. This contribution continues a trend set by Desjardins, which became “the first Canadian financial institution to announce relief measures in response to the COVID-19 pandemic,” on 16 March 2020.