Update from The Personal – relief measures for our clients

07, Apr, 2020

In an effort to support its clients, The Personal is offering an auto insurance premium discount to clients who are staying at home. As people are currently driving their vehicles less, The Personal wants to reflect this situation, offering this discount to clients whose commuting habits have significantly changed and who are only using their vehicles for essential trips to such places as the pharmacy or grocery store. This discount is open to people who, for example, are now working from home or have lost their job, or to anyone who is self-isolating. The discount will be calculated over a three-month period and will be in proportion to the annual mileage declared on their insurance contract. Eligible clients who are interested in receiving this rebate should apply by May 31 on The Personal's dedicated COVID-19 landing page. Additional information can also be found on this dedicated page.

In addition, using a personal vehicle for delivery purposes will be temporarily covered under auto insurance policies for The Personal clients. No additional insurance premium will be required, whether someone is doing the deliveries as a volunteer or as an employee of a restaurant, pharmacy or grocery store. No action is required; this relief measure automatically applies to all auto insurance policyholders. This coverage does not apply to people who offer delivery services through third party apps and services likes UberEats, Skip the Dishes or DoorDash.

As well, since the current situation is forcing many people to work from home, The Personal has decided to temporarily raise the coverage limit under home insurance contracts for goods used to work from home (e.g., ergonomic chair, computer equipment) to $10,000. No action is required; this additional coverage automatically applies to all home insurance policyholders

These relief measures are on top of those previously announced. For example, adding liability coverage for a borrowed or rented vehicle at no extra charge for auto insurance policyholders returning early from the US in a rental car. As well, clients who are experiencing financial difficulties because of COVID-19 may continue to receive insurance premium payment relief measures. Each situation will be handled on a case by case basis.

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