Learning Objectives
Upon completion of this course, participants will be able to:
- Appreciate the importance of following effective digital communication guidelines
- Write clear, concise, courteous, and professional electronic messages
- Apply digital communication best practices at work
Target Audience
Employees at all levels within an organization
Length
Approx. 11 minutes
Agenda
What is Digital Communication (DC) Etiquette?
Definition
Why It Matters
- Business Impact: Statistics
Email Dos & Don’ts
- When Email Should & Should Not Be Used
- Structuring Emails
Email Best Practices
- Using Tombstone Info
- Creating Subject Lines
Editing Your Emails
- 7 Cs of Communication
- Texting and Other DC Best Practices
- When Texting Should & Should Not Be Used
Price
| Members |
Non-Members |
| $25.00 |
$50.00 |